This will be short, because the message is clear: only through direct communication, follow-up, and proactive connection will you be able to gain information you need to forward your Veteran's recovery or your Caregiving challenges.
Know how to succinctly state what you need before calling the helplines and organizations. If you aren't satisfied, ask for a supervisor. Some matters may require time to research before a response. Yet, many issues aren't understood due to confusion or semantics, so be clear and fair in what you're requesting.
Finally, if you call resources and do not receive a callback in a timely fashion, please write them to document the issue. Let's face it, when you're at your wits end, waiting for days just doesn't work. Try telling your Vet that the call they expected didn't come yet, and many Caregivers will say that they are now the verbal target. Let us know if you need support and we'll advocate for/with you.
Change will only come through education, perseverance, clarity, and follow-through. We care about making the system work for YOU.